Hotel Rules Of Use

ENTERTAINER with HSBC TRAVEL – HOTELS WORLDWIDE

Use of all ENTERTAINER with HSBC Travel – Hotels Worldwide Offers (“Hotel Offers”) on the ENTERTAINER with HSBC products is governed by these Hotel Rules of Use (the “Rules”) and any terms of use included on the Hotel Offers. Each person should read these Rules carefully prior to using any Hotel Offer. In the event of any conflict between these Rules and any terms of use included on a Hotel Offer, the terms of use on the Hotel Offer shall govern.

1. HOTEL OFFER

Each participating hotel provides “One Complimentary Night” Hotel Offer
The Hotel Offer is valid for one complimentary night when one night of equal or greater value is purchased at “Best Available Rates” (See Section 4 “HOTEL TERMS” below)
The Hotel Offer excludes taxes, service charges and tourism fees
The Hotel Offer is based on a discount off the "Best Available Rate" or "Best Flexible Rate" defined as the fully flexible "non-restricted" rate of the day quoted directly by the hotel reservations or hotel website
The Hotel Offer is based on a one time use for a minimum two nights consecutive stay
The Hotel Offer applies to the room only rate, excluding breakfast (unless otherwise specified on the Hotel Offer)
The Hotel offer is valid for all room categories however it may not apply to "Club or Executive" rooms, at the hotel’s discretion
A limit of one Hotel Offer per room booked may be used. A maximum of one night will be complimentary per room booked per stay.The lowest nightly rate quoted will qualify as the complimentary night
For selected hotels and only if specified on the Hotel Offer, a 20% off the Best Available Rates will apply for additional nights after using the "One Complimentary Night" Hotel Offer. However, the 20% discount Hotel Offer will not apply to the nights booked using the "One Complimentary Night" Hotel Offer

2. HOTEL OFFER BOOKINGS

The Hotel Offer is “Subject to Availability” (see Section 4 “HOTEL TERMS” below) of rooms allocated to the ENTERTAINER with HSBC promotion at the time of booking
The Hotel Offer is only valid for bookings made directly by calling or emailing the hotel’s reservations desk. ENTERTAINER with HSBC members are required to request availability of the Hotel Offer at the time of booking
The Hotel Offer is not valid for online bookings via the hotel website or any third party website
Advanced reservations must be made directly with the hotel prior to arrival. The Hotel Offer is not valid for walk-ins without a prior reservation
The Hotel Offer does apply to corporate, group or conference rates or travel agency bookings and may not be combined with other discount offers or programs including rates on third party travel or daily deal websites
This Hotel Offer may not be available during public holidays. Minimum night stays and special event or seasonal restrictions may apply
The Hotel Offer is valid for new bookings made in accordance with these Rules and does not apply to any existing booking where a deposit or payment has been made
Hotel rates are quoted in local currency or as specified by the hotel
The Hotel Offer does not include air travel, hotel transfers or other inclusions unless otherwise specified on the Hotel Offer
All bookings are subject to the standard payment and cancellation policies (see Section 3 “HOTEL POLICIES” below)
To redeem the Hotel Offer, the ENTERTAINER with HSBC mobile application digital of the Hotel Offer must be presented at the hotel reception at the time of check in
The Hotel Offer is valid for travel up to 30 December 2021, unless otherwise specified.

3. HOTEL POLICIES

All bookings are subject to the applicable hotel’s standard reservations, payment and cancellation policies. Before finalizing your reservation, please review the hotel’s policy on advance deposits, cancellations and late arrival guarantees. The ENTERTAINER with HSBC will not accept any responsibility for each hotel’s management policies.

4. HOTEL TERMS

What is the "Best Available Rate"?

The Hotel Offers are based on a discount off the Best Available Rate at each hotel. The “Best Available Rate” is the fully flexible “non-restricted” room only rate of the day quoted directly by the hotel reservations to the public and is generally published on the hotel’s website. It may also be referred to as the “Best Flexible Rate” or “Rack Rate”. The Best Available Rate varies from the hotel’s other promotional rates including weekend package rates, advance purchase rates, all inclusive package rates and summer/Ramadan rates.

What is “Subject to Availability”?

The Hotel Offers are “Subject to Availability” of rooms at the discounted rate allocated to this promotion at the time of booking at each hotel. When this allocation of rooms is filled, the Hotel Offer may then no longer be available to ENTERTAINER with HSBC members, even if the hotel still has rooms available to be sold at full rate. Please check availability of the Hotel Offer with hotel reservations at the time of booking.

Public Holidays / Seasonal Restrictions

The Hotel Offers may not be available during public holiday periods including Eid holidays in GCC destinations. Some hotels may also have minimum night stay requirement for all bookings, or specific block-out dates during special event or peak seasonal periods. This requirement may also apply to the Hotel Offers. Please check with the hotel prior to making a booking.

Are both offers valid at the same time?

For selected hotels and only if specified on the Hotel Offer, you may use the “One Complimentary Night” offer for the first two nights of your booking and the 20% discount Hotel Offer may be used for any additional nights when you extend your stay, subject to availability.

5. HOTEL CUSTOMER SERVICE