FAQs

The Reportage ENTERTAINER App offers unbeatable value with a variety of offers at the best fashion, retailers, restaurants, spas, hotels, fitness outlets, entertainment and more across UAE.

The App can be downloaded from the Apple App Store and Google Play.

• Download the Reportage ENTERTAINER App from the Google App Store
• Just Request the Activation Access Pin from your existing Reportage Properties Corporate App_Account
• Access and start using your Reportage ENTERTAINER & Reportage

To access the app, you need to click the link sent by Reportage to download Reportage ENTERTAINER App from the app store onto your smartphone. Just sign-in in your Reportage Properties App and request the Reportage Entertainer your email id has an existing account with ENTERTAINER, enter your credentials. If your company email id is new to ENTERTAINER, simply tap the ‘Register’ and create an account.

The Reportage ENTERTAINER App is available in English for all regions and countries.

To log in on another device you simply download the Reportage ENTERTAINER App from your App store. Once installed you can sign-in to your account on one device at a time. Should you sign-in to your account using a second device, you will automatically be signed out of the other.

We advise our customers that they should share their account with trusted family members, however should you need to log someone out of your account you can log into our website and select “Change Password” form your dashboard https://www.theentertainerme.com/login

If you forget the password for your Reportage ENTERTAINER App account, then simply click/tap on the ‘Forgot Password’ link on the website or App. You will receive an e-mail from us with detailed instructions on resetting your password.

To redeem offers from the App you will need either a Wi-Fi or 3G connection. This enables your account to be updated and your redemptions to be removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time.

Reportage ENTERTAINER App products are valid for one year, offers are running from Jan 2nd until December 30th each year, excluding public holidays and other specific days – all of which are mentioned in our Rules of Use within the Reportage ENTERTAINER App.

1. There are number of ways to see which merchants are available in your app. Select a category on the app homes screen and the offers available will appear.
2. Use the search bar – On the home screen you can search by name or key word.
3. For more specific search you should enter the category of your choice and use the search bar and filters available.

Making a redemption through your App is as easy as 1, 2, 3! Here’s how it goes:

1. Tap on the offer you want to redeem.
2. Ask the merchant to enter their PIN.
3. The merchant will then note down the redemption code from the app and apply the discount to your bill.

Our offers have very few restrictions on the times or days when they can be used. They are valid throughout the year, excluding some key public holidays and exclusion days. Please see the Rules of Use for more information on the restriction’s that will apply in your location.

There are 3 offers for each participating merchant, which can either all be the same offer or two distinct offers.

A maximum of 4 offers can be used at one time. You can use 1 offer per 2 people and a maximum of 4 offers for 8 guests. In most cases, you must be using 1 offer for at least 2 persons visiting with any of our merchants – Beauty & Fitness offers may be redeemed both times by the same person. For example, a group of four at a restaurant can redeem with 2 main course offers or 1 main course offer and 1 drink (Cheers) offer, per bill.

Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate offers within the Reportage ENTERTAINER App.

If you need to retrieve the redemption code to give to the merchant from your app please follow the below steps”

• Select the profile symbol at the bottom of the screen (last icon from the right)
• Select setting icon
• Select “redemption history” from the menu list
• Click on the offer you wish to take the number from

Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the App menu you will see the total amount of estimated savings you have made since using your Reportage ENTERTAINER App mobile app

To change the currency shown

• Select the profile symbol at the bottom of the screen (2nd icon from the right)
• Select setting icon
• Select edit account
• Select my information

Go to the merchant details screen and you will see all the offers available for that merchant. You will see how many are available, how many are locked and how many have already been redeemed.

Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section.

You can currently only redeem one offer at a time within the App. So, if you want to redeem 4 offers at the same time then you need to go through the process 4 times with the teller and he/she will then produce your bill with the total discount applied.

The spa will accept your redemption in the normal way and then provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:

• Another complimentary treatment for yourself during your current visit or to extend your treatment.
• A complimentary treatment for your family member or friend to use during your current visit.
• A complimentary treatment or service at a later date but before the expiration date of your product.

*These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, and Health & Fitness.

We have a contact point for our customers to reach us and are always be happy to help you out.

Email us: [email protected]