1. There is a number of ways to see which merchants are available in your app. Select a category on the app homes screen and the offers available will appear, if you have allowed the app access to your location these will show the merchants by proximity.

2. Use the search bar – On the home screen you can search by Name or key word.

3. For more specific search you should enter the category of your choice and use the search bar and filters available.

There are 2 offers for each participating merchant, which can either all be the same offer or two distinct offers. For example, Wild Wadi is offering 2 Buy One Get One Free offers for admission; that’s 2 admissions for free when using the 2 offers!

A maximum of 4 offers can be used at one time. You can use 1 offer per 2 people and a maximum of 4 offers for 8 guests. In most cases, you must be using 1 offer for at least 2 persons visiting with any of our merchants – Beauty & Fitness offers which may be redeemed both times by the same person. For example, a group of four at a restaurant can redeem with 2 main course offers or 1 main course offer and 1 drink (Cheers) offer, per bill.

The App can be downloaded from the Apple App Store and Google Play. Click on the correct link to download to your device:

Apple: https://apps.apple.com/us/app/sanlam-group-entertainer/id1619365676
Google Play: https://play.google.com/store/apps/details?id=com.theentertainerme.snmentertainer

The Sanlam Group Entertainer App is free to download and can be easily found on your smartphone’s app store.

The Sanlam Group Entertainer app is available in English for all regions and countries. It is also available in Arabic. To use the app in Arabic your phones language should be set to Arabic.

You change your phone settings to the language you prefer. For example, if you want your App in Arabic, go to your phone’s settings and change the system language to Arabic. The Sanlam Group Entertainer App will automatically reflect this language change the next time you use it.

To log in on another device you simply download the Sanlam Group Entertainer from your App store. Once installed you can log into your account on up to 4 devices. Copy the link sent to you upon activation to your mobile’s web browser and simply log in using the same credentials (registered email and password).

We advise our customers that they should share their account with trusted family members, however should you need to log someone out of your account you can log into our website and select “Change Password” form your dashboard https://www.theentertainerme.com/login

If you forget the password for your Sanlam Group Entertainer account then simply click/tap on the ‘Forgot Password’ link on the website or App. You will receive an e-mail from us with detailed instructions on resetting your password.

To redeem offers from the App you will need either a Wi-Fi or 3G connection. This is so your account can be updated, and your redemptions removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time.

Making a redemption through your App is as easy as 1, 2, 3! Here’s how it goes:

1. Tap on the offer you want to redeem.
2. Ask the merchant to enter their PIN.
3. The merchant will then note down the redemption code from the app and apply the discount to your bill.

Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate offers within the Sanlam Group Entertainer.

If you need to retrieve the redemption code to give to the merchant from your app please follow the below steps”

• Select the profile symbol at the bottom of the screen (last icon from the right)
• Select setting icon
• Select “redemption history” from the menu list
• Click on the offer you wish to take the number from

Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the App menu you will see the total amount of estimated savings you have made since using your Sanlam Group Entertainer mobile app

To change the currency shown

• Select the profile symbol at the bottom of the screen (2nd icon from the right)
• Select setting icon
• Select edit account
• Select my information

Go to the merchant details screen and you will see all the offers available for that merchant. You will see how many are available, how many are locked and how many have already been redeemed.

For each merchant you get 2 offers in total. When you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all 2 offers for a merchant, all locations will be locked.

Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section.

If you want to redeem more than 1 offers at the same time then you need to go through the redemption process 2 times with the teller and he/she will then produce your bill with the total discount applied.

The spa will accept your redemption in the normal way and then provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:

• Another complimentary treatment for yourself during your current visit or to extend your treatment.
• A complimentary treatment for your family member or friend to use during your current visit.
• A complimentary treatment or service at a later date but before the expiration date of your product.

*These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, and Health & Fitness.

0860 732 548/9 (Reality Core, Reality Plus, Reality Health)
0860 00 7325 (Reality Club members)