General
What is Vodafone ENTERTAINER?
Vodafone ENTERTAINER is an App that offers unbeatable value with Buy One Get One Free incentives at the best restaurants, spas, fitness & entertainment outlets and more across Qatar, plus hotel offers worldwide.
How can I get access to Vodafone ENTERTAINER?
All Vodafone customers must download My Vodafone Qatar App from the App store. After registering with My Vodafone Qatar App, navigate to ‘My Lifestyle’ section, and click on ‘XXXX’. From there, if you have not yet downloaded the Vodafone ENTERTAINER App, you will be taken to the App store or Google Play store to download.
If you have already downloaded Vodafone ENTERTAINER App, you will be navigated to the home screen. If you are an existing ENTERTAINER member, sign in using your log in details. If you are not an existing ENTERTAINER member, you will need to register.
How long are Vodafone ENTERTAINER products valid for?
Vodafone ENTERTAINER offers will be valid for one year from the date of activation.
What are the restrictions on the offers?
Our offers have very few restrictions on the times or days when they can be used. They are valid throughout the year, excluding some key public holidays and exclusions. Please see the Rules of Use for more information on which days your offers will not be valid
What happens if merchants close during the validity period?
Please read the Rules of Use for additional information on the acceptance and validity of offers in our products.
How many offers are there for each participating merchant?
There are 3 offers for each participating merchant, which can either all be the same offer, or three distinct offers. For example, Spice Market is offering 3 x Buy One Get One Free offers for a Main Menu Item; that’s 3 Main Menu Items for free when using all 3 offers, whereas Fun City is offering 3 x Buy One Get One Free QAR 100 credit vouchers. You will also have access to 1 offer per hotel merchant.
How many offers may I use at one time?
A maximum of 4 offers can be used at one time, regardless of which product the offers appear in. You can use 1 offer per 2 people and a maximum of 4 offers per 8 guests.
Which languages can I use my Vodafone ENTERTAINER in?
Vodafone ENTERTAINER App is available in both English and Arabic.
How do I log someone out of my account?
We advise our customers that they should share their account with trusted family members, however should you need to log someone out of your account you can log into our website and select “Change Password” form your dashboard https://www.theentertainerme.com/login
I forgot my password. How can I sign in to the Vodafone ENTERTAINER App?
If you forget the password for your Vodafone ENTERTAINER account then simply click/tap on the ‘Forgot Password’ link on the website or App. You will receive an e-mail from us with detailed instructions on resetting your password.
Do I need an internet connection to redeem Vodafone ENTERTAINER mobile offers?
To redeem offers from the App you will need either a Wi-Fi or 3G connection. This is so your account can be updated and your redemptions removed from the available offers in real time
How do I redeem an Vodafone ENTERTAINER offer from the Vodafone ENTERTAINER App?
When you request your bill,
• Notify the person attending to you that you want to redeem a Vodafone ENTERTAINER offer
• Tap on the offer you want to redeem
• Ask the merchant to enter their PIN
You’ll then get a success screen showing your estimated savings amount, which you can share to Facebook or Twitter for bragging rights and kudos.
If I go to a participating outlet and I hit redeem on an offer on my Vodafone ENTERTAINER App account and find that they do not accept the offer for some reason, can I cancel the redemption?
Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the Vodafone ENTERTAINER App.
How to I retrieve the redemption code for a redeemed offer?
If you need to retrieve the redemption code to give to the merchant from your app please follow the below steps”
• Select a category such as Food & Drink
• Select the profile symbol at the bottom of the screen
• Select “Account”
• Select “Redemption History” from the menu list
• Click on the offer you wish to take the number from
I have redeemed an offer at one location but the offer is showing as redeemed at all locations on my app?
For each merchant you get 3 offers in total. When you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all 3 offers for a merchant, all locations will be locked.
Do I have access to the Rules of Use via my App?
Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section. Click here to view our general Rules of Use.
How does the App work when using offers from the Vodafone ENTERTAINER Beauty & Fitness section – e.g. when I go to a spa alone and want to use my offer for the next visit?
The spa will accept your redemption in the normal way and then provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:
• Another complimentary treatment for yourself during your current visit or to extend your treatment.
• A complimentary treatment for your family member or friend to use during your current visit.
• A complimentary treatment or service at a later date but before the expiration date of your product.
* These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, Health & Fitness.
VODAFONE ENTERTAINER CUSTOMER SUPPORT
How can I contact you for support/questions for your products?
We have many contact points for our customers to reach us and are always be happy to help you out.
•
Email us: VodafoneQatar@theentertainerme.com
We also have live chat available on our website and via the help section within your App for instant issue resolution and assistance outside office hours.