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Delivery
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Founded in 2001, the ENTERTAINER is a savings app for all lifestyles and the leading provider of Buy One Get One Free offers for restaurants, bars, attractions, leisure activities, spas, salons, retail, services, hotel stays and more - across your city.
We have a range of location-specific products that provide access to these offers for a whole year in Dubai, Abu Dhabi, Qatar, Saudi, Bahrain, Oman, Kuwait, Singapore – plus a GCC product that covers the whole region.
The offers are simple to use – they are always Buy One Get One Free (or 2-for-1), they can be used seven days a week throughout the year, with minimal exclusion days like Public Holidays, and each merchant provides three Buy One Get One Free offers – allowing you to save on a variety of experiences so that you can do more of what you love.
It’s super simple. Just download the free ENTERTAINER App from your app store. Once you’ve registered your account, you can take a look at all the merchants and offers availabel before purchasing a location-specific product. Not sure what to go for? Don’t worry if you’re a first-time user, you can sign up to our 7 Day Free Trial, which gives you the opportunity to try 2 offers from a selection of merchants.
We’ve got a fantastic lineup! With 8 ENTERTAINER products across 7 countries, you can easily buy them from the app or our website.
Each product is like a local superstar tailored to its own city or country, packed with exclusive Buy One Get One Free offers you won’t find elsewhere.
The app is free to download, but there are a few ways to access all of the offers:
To view offers in a different location, simply click on the flag icon in the top right of the app homescreen.
Our products are valid annually from the 2nd of January to the 30th of December. The offers can be used 7 days a week with some exclusion dates, including public holidays and other special occasions. Please read through the Rules of Use for each product to find out specific exclusion dates as they can vary from country to country.
Don’t worry, we all do it! Just follow these steps to reset your password and we will get you back to saving in no time:
If you’re not having any luck, we'd love to help – please just get in touch with our customer team at [email protected]. You can also chat to us direct from the app or via WhatsApp on +971 50 298 9993.
Brilliant, it’s time to save! We’ve made our offers super easy to redeem.
Here is a step-by-step guide:
Congrats, you’ve mastered the art of saving with the ENTERTAINER. Now it’s simple – enjoy, save, love, repeat! And watch the savings grow!
We hope it’s easy for you to find what you’re looking for. There are a few ways:
You can do the same on the app and the website.
The use of all ENTERTAINER offers is subject to the Rules of Use, they can vary a bit between locations.
Quick Guide to using ENTERTAINER Offers:
Please refer to our full Rules of Use for more details.
Our offers can generally be used 7 days a week. There are some exclusion days listed below, plus any other public holidays as announced by the applicable government. Exclusion days are subject to merchant discretion – it’s always best to call ahead to check.
UAE / OMAN / QATAR / BAHRAIN / KUWAIT / SAUDI
SINGAPORE
The general rule for Buy One Get One Free offers is that one offer can be used by two people, with a maximum of four offers per visit for a group of eight people or more.
| Number of people | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 or more |
| Number of offers | 0 | 1 | 1 | 2 | 2 | 3 | 3 | 4 Max |
However, there are exceptions:
Got a question? We’re always here to help – so please feel free to get in touch. Speak to us via:
We all change our minds, but you can only cancel a redemption before the merchant enters their 4-digit pin and a reference number is generated. Once the merchant has entered their 4-digit PIN, it can’t be changed, reversed or stopped.
If a mistake has been made please contact [email protected].
Use the search feature or browse the categories within the app to find offers in your area. You can filter results based on location, category, and offer type.
Here's how to get help:
New offers are added regularly. We update our offers frequently to provide you with fresh options. Be sure to check the app often to discover new opportunities. You can filter for NEW merchants that have been added to the app in the last 30 days.
Yes of course. Here's a quick overview of the key rules and restrictions:
| Number of people | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 or more |
| Number of offers | 0 | 1 | 1 | 2 | 2 | 3 | 3 | 4 Max |
For more information, refer to the Rules of Use page.
Of course you can share your account. We love to share – sharing is caring! Therefore, we allow you to share your ENTERTAINER product(s) with up to 3 friends and family. Here’s a little more info about how it works:
Primary Members: You are the one that has purchased an ENTERTAINER product, and you are the Primary Member. Now, you can give up to 3 friends and family (we call them Secondary Members) exclusive access to your account. Once appointed you cannot change Secondary Members during your product lifecycle.
Secondary Members: You are the ones that can reap the rewards, without having to buy a product! Once a Primary Member has invited you to join their family, you will have access to all of their offers.
To invite Secondary Members, please follow the instructions below:
They’ll get a notification in the App and an invitation by email to join your Family Account.
We know it sounds a bit complicated, for more information on Family Accounts, please refer to the Rules of Use page.
Unfortunately that superpower is saved for our Primary Members only. They can ping up to 20 offers to other Primary Members. So if you get a request to swap an offer just let your Primary Member know.
Once an offer has been pinged to your Primary Member and accepted, this offer can be used by anyone in the Family.
If a Secondary Member uses a Ping it's subtracted from the Primary Member's account. As a Family you can use up to 20 pinged Offers.
Great question! Yes, your offers are updated in real-time, allowing you to monitor when your family members use them. You can find this information in your ’Redemption History’ under ’Preferences’.
If invited to an ENTERTAINER family, you'll get an email and in-app notification. The invitation can be found in your ’Profile’ or ’Pending Invites’ under ’Preferences’. You can only belong to one Family Account at a time, but if you're a Secondary Member and want to switch families, you can do so by clicking ’My Family’ and then ’Leave the Family’.
All users can ONLY be part of one ENTERTAINER family at a time.
As a Secondary Member, should you wish to leave one family and join another, you can simply click on ’My Family’ followed by ’Leave the Family’.
Smiles and Pings are associated with a Family Account, not an individual user. If you leave your Family Account any Smiles earned will remain on the Primary Member's account.
If the Primary Member is suspiciously active, their account and devices are blacklisted, and Secondary Members will lose access to offers. If a Secondary Member is suspiciously active, their account and devices are blacklisted, and they will be disabled. The Primary Member can choose to remove them during this time.
When you buy a new Product you will be prompted to confirm if you want to keep the same Secondary Members in your Family Account.
Each of the three slots can be filled with one Secondary Member per product year. You may replace one Secondary Member each year.
If one of your Secondary Members buys a product and becomes a Primary Member, their slot will become free and you can select a new Secondary Member.
If you have specific concerns or need assistance, please contact our customer team at [email protected].
Lucky you! Just go to www.theentertainerme.com/vipkey and follow the instructions to register your account.
Once the VIP key is used, you can’t use it again. If you want to use your App on an additional decide, you need to log out of the first. Download the App on the new device and log in with your account details.
Please note an Entertainer Account can only be used on a maximum number of devices.
When you purchase any ENTERTAINER product, as a Primary Member you will receive 20 Pings that you can use to share offers.
With these Pings, you can send offers to other Primary Members (that’s people that have also bought the ENTERTAINER).
Simply send to their registered email address or send via WhatsApp.
Please note that you cannot use Pings to send Monthly or Hotels Worldwide offers.
While we all enjoy a game of ping-pong, our Pings only go one way. You cannot send an offer back to the sender or to another ENTERTAINER account once it's been accepted. The offer will remain in the recipient's account until it expires.
If the recipient doesn't accept your pinged offer, you'll receive it back within 10 days of sending it. This allows you to use the offer yourself or send it to someone else again.
No I’m afraid not. When you purchase any ENTERTAINER product, as a Primary Member you will receive 20 Pings that you can use to share offers with other Primary Members (that’s people that have also bought the ENTERTAINER).
Download the ENTERTAINER from your App store and follow the on-screen instructions to sign up with your email address or social media account.
Yes, all Members have the option to request cancellation of a new or auto-renewed Annual Membership within the first 30 days, provided that no Offers have been redeemed and the product is unused. To initiate the cancellation process, please contact our customer team at [email protected].
Yes, but only in Saudi Arabia and Singapore.
If you've made a mistake with your order, don't worry. Just get in touch with [email protected] and we we’ll be able to assist you. As long as there are no redemptions made on your ENTERTAINER product, we should be able to refund your order within 30 days of purchase.
Smiles are our loyalty points. Smiles are earned by redeeming offers in your App; each offer has an estimated saving on it. This is the number of smiles you will earn redeeming that offer.
Smiles are valid for 24 months from the date they are added to your ENTERTAINER account as long as you are an active Member. If you don't renew your membership, Smiles will expire 30 days after your membership expires. Expired Smiles cannot be reinstated, so make sure to use them. You can check your Smiles' expiration date in your App's Smiles tab.
If your membership lapses your Smiles will no longer be valid once your paid membership has expired and therefore cannot be carried over.
Unfortunately, Smiles cannot be moved between accounts, they are only valid on the account they were earned on. But our customer service team would be happy to assist you with possibly changing the e-mail address on your account. Speak to them in the help section of your App or here: www.theentertainerme.com - they are there available 24 hours a day.
Cheers Offers are for Buy One Get One Free drinks at popular bars, restaurants, and nightspots in the city. You can enjoy a variety of 2-for-1 drink options, including cocktails, bubbly, and more.
The program has a few rules to keep in mind:
To access ENTERTAINER Cheers offers, you need to meet certain requirements related to age and, in some markets, religion. The product is intended for use by individuals of legal drinking age and non-Muslims. After purchasing the product and verifying your details, you can easily find and enjoy Cheers offers.
When you buy an ENTERTAINER Product you will have access to Hotels Worldwide, which includes Buy One Night Get One Free offers and Hotel Package Offers at over 120 top hotels and resorts in the Middle East, Africa, Asia, and the Indian Ocean.
Buy One Night Get One Free offers for Hotels Worldwide are valid for one complimentary night when one night of equal or greater value is purchased at the ’Best Available Rate’.
The Hotel Package Offers are based on a fixed rate quoted for all package inclusions and conditions as specified on the ENTERTAINER app. Hotel Package offers may be redeemed for multiple nights and rooms for each booking (unless specified on the offer).
See full Hotels Worldwide Rules of Use
Call the hotel directly to make a booking and let them know that you would like to use the Buy One Night Get One Free offer from the ENTERTAINER and they will assist you with your booking. Please be sure to agree to the offer with the hotel ahead of your booking.
To redeem your offer, present the ENTERTAINER offer in the app to the hotel reception at the time of check-in.
See full Hotels Worldwide Rules of Use
Update your payment information through the app’s settings or on our website under your account details. Ensure your information is accurate to avoid any billing issues.
If you've made a mistake with your order, don't worry; assistance is available. Just get in touch with [email protected] and we will be able to help you. As long as there are no redemptions made on your ENTERTAINER app, we should be able to refund your order within 30 days of purchase date.
The first step is always to ensure you have the latest version of the app installed.
Secondly, try restarting your device or reinstalling the app.
If the issue persists, contact our support team with details of the problem.
You can report bugs or issues directly through the app using the SOS button or by contacting our customer team at [email protected]. Please provide as much detail as possible to help us resolve the issue promptly.
Yes, you can use the “Forgot Password” feature on the login page to reset your password. Follow the instructions sent to your email to create a new password.
Please reach out to our Customer Service team on [email protected] and they will share your request with the account manager.
Costs and terms for businesses vary. Once you’re connected with our business development team you can discuss partnership opportunities and any associated costs.
We welcome feedback and suggestions! You can submit your ideas through the app’s SOS button feature or by contacting our customer team at [email protected].
Please refer to our Terms and Conditions page on our website for detailed information about the use of our app and services.
Customer disputes are handled in accordance with our policies and applicable laws. Contact our support team for assistance with any disputes or issues you may encounter.
Our Privacy Policy is available on our website and within the app. It details how we collect, use, and protect your personal information.
We take your privacy seriously. Your data is protected using industry-standard encryption and security measures. Please review our Privacy Policy for more details.
You can update your personal information through the settings page on your app or by logging into your account on our website. Alternatively, contact [email protected] for further assistance.
Got a question? We’re always here to help – so please feel free to get in touch.
Speak to us via:
Feeling hungry? Don’t worry we will help you get that delivery order to your door in no time.
If you’re in Dubai or Abu Dhabi:
We have a dedicated team for Delivery order enquiries, they can be contact via LiveChat on the app (go to the menu at the top of the home screen) or through WhatsApp on +971 50 557 9619.
No, I’m afraid that ENTERTAINER Delivery only supports online payment. You can pay using a bank card or apple pay.
Please contact the restaurant directly to communicate any changes to the order, they’ll let you know if your request can be accommodated. The contact details for the restaurant can be found on the order page.
If the restaurant line is unresponsive, you can contact the ENTERTAINER Delivery support team either via in-app chat or WhatsApp on +971 50 557 9619 for assistance (until midnight).
The final decision to accommodate order related changes requested by the customer lies with the restaurant, therefore, ENTERTAINER Delivery will not be able to offer further support in this regard as its dependent on the restaurant’s ability to cater to the request.
To add a new address:
To edit an existing address:
Please contact the restaurant directly to see if they can deliver to the new address. The contact details for the restaurant can be found on the order page.
If the restaurant line is unresponsive, you can contact the ENTERTAINER Delivery support team either via in-app chat or WhatsApp on +971 50 557 9619 for assistance (until midnight).
The average delivery time for each restaurant can be seen on the menu page.
Contact the restaurant immediately to inform them. The contact details for the restaurant can be found on the order page.
If the restaurant line is unresponsive, you can contact the ENTERTAINER Delivery support team either via in-app chat or WhatsApp on +971 50 557 9619 for assistance (until midnight).
Closed – means that the restaurant has either closed for the day or they haven’t opened yet.
Busy - means the restaurant is temporarily offline, often due to high demand.
This means your chosen delivery address is outside the restaurant’s delivery range. Make sure your location settings are enabled so you can view restaurants that deliver to your address.
To ensure we continue delivering the best experience, a small service fee of AED 2.95 is applied to each order. This helps us cover operational costs, support the platform, and provide you with fast, reliable service
Once you’ve added the preferred items to cart, proceed to checkout – the app will automatically select the best offer between 2-for-1 or 25% off Total Bill.
However, if you wish to override the selection, you can simply do so by tapping on the preferred offer from the checkout page.
There are 2 types of Delivery offers available in Dubai and Abu Dhabi.
2-for-1 offer
Select any two items from the menu with the 2-for-1 tag, and the cheaper item will be discounted/deducted from the final bill at checkout.
You can use up to three 2-for-1 offers in one order. For each offer, you’ll need to add two 2-for-1 tagged items from the menu, and the cheaper one will be discounted/deducted from the final bill.
25% Off Total Bill
If the items in the cart are not eligible for the 2-for-1 discount, then 25% Off Total Bill will be applied across all items in the cart. This is only for restaurants that have an active 25% Off Total Bill offer available.
No, you can only avail one offer at a time. The app will pre-select the best offer, however, you can override the selection by clicking on the preferred offer from the checkout page.
The app will automatically select the best offer for you (either 2-for-1 on eligible items or 25% off Total Bill), however, if you add an item to the cart that has not been tagged with any offers, no discount will be applied to that specific item.
No, delivery offers cannot be pinged.
We’re sorry about that. Please contact the ENTERTAINER Delivery support team either via in-app chat or WhatsApp on +971 50 557 9619 for assistance (until midnight).
No, scheduling delivery orders isn’t available at the moment.
The option to cancel the order will appear on the screen until it has been received by the restaurant. Once the order has been received by the restaurant, it can no longer be canceled as the food is already under preparation.
We’re sorry about that. Please contact the ENTERTAINER Delivery support team either via in-app chat or WhatsApp on +971 50 557 9619 for assistance (until midnight).
Customers who purchase any ENTERTAINER 2025 Product between 23rd October and 31st December 2024 will be eligible for our Product Back Guarantee.
By 30th December 2025, if your Total Estimated Savings for your 2025 product is less than the Recommended Retail Price (RRP) of your purchase, Primary Members will be able to get the ENTERTAINER 2026 Product for free.
Only Primary Members (the original purchaser of the ENTERTAINER product) are eligible to claim a free 2026 Product.
Terms & Conditions:
Please see Rules of Use for full details.
To claim the Product Back Guarantee, the purchaser must email the ENTERTAINER customer support [email protected].
A valid proof of purchase (such as the original Invoice) must be provided, along with details of the redemption(s) made.
Successful claims will be processed and delivered via a VIP key for the 2026 product year.
The Product Back Guarantee can only be claimed once for the 2026 Product and will not be available for future years, except as decided by the ENTERTAINER
Please see Rules of Use for full details.
The 7-day free trial will be offered one-time only to a new customer using same email address.
The ENTERTAINER offers a ‘7 day free trial’ to new customers registered on the app.
The 7-day free trial will be offered one-time only to a new customer using same email address. So if you’ve previously registered you may not be eligible to access the 7 Day Free Trial.
To become a Trial Member, Customers must download the app from the app store and register an account with a new email address. Once registered, users will be offered a 7 day free trial. The trial period commences when the customer accepts the free trial.
How To Videos
Redeem beauty offers easily!
Learn how to redeem Beauty Offers with the ENTERTAINER app. Discover numerous ways you can redeem on salons, spas, and more in just a few simple steps!
Step by step guide on redeeming Beauty Offers.
0 min
Enjoy delicious offers at home!
Learn how to use the ENTERTAINER app for food delivery. Find out how to order your favourite meals from the comfort of your couch.
Learn how easy it is to use food delivery.
0 min
Redeem offers with ease!
Discover how to redeem offers on the ENTERTAINER app. Follow these simple steps to enjoy amazing deals and fantastic savings on dining, activities and more.
Steps on how to redeems any offer.
0 min
Add your loved ones to your account!
Find out how to add friends or family members to your ENTERTAINER account. Share the savings and enjoy great offers together with this quick and easy guide.
Step by step guide to share your membership.
0 min
Accepting member invitations!
Got an invitation? Learn how to accept a member invitation on the ENTERTAINER app and start enjoying shared offers and savings with your friends and family.
Step by step guide to joining a member’s group.
0 min
Understanding Pings!
Find out all about pings. This video explains how to send and receive pings on the ENTERTAINER app, letting you share offers with friends effortlessly.
A guide to sharing offers on the ENTERTAINER.
0 min
Discover ENTERTAINER smiles!
ENTERTAINER Smiles are your rewards for using the app. Watch this video to understand how to earn and redeem Smiles for even more amazing experiences.
A guide on the ENTERTAINER reward points.
0 min
Reach out to Customer care team
