FAQs

What is the SQU Mazaya Mobile app?

The SQU Mazaya offers unbeatable value with Buy One Get One Free incentives at the best restaurants, spas, hotels, fitness outlets, entertainment and more!

How does the SQU Mazaya App work?

Download SQU Mazaya from the app store into your smartphone. Follow the instructions to register an account. To redeem, simply tap on the offer on your phone and follow the process to redeem it when you ask for the bill at the outlet. The travel offers work slightly differently as you need to tell the hotel you intend to use an SQU Mazaya voucher prior to your visit with them, right as you make your reservation.

How do I see the different merchants available within the products?

You can view merchants filtered by category and location, as well as search for specific merchants, offers and hotels.

How many offers are available in SQU Mazaya?

SQU Mazaya over 2011 Buy One Get One Free offers across Oman, Dubai and Travel offers worldwide.

How long are SQU Mazaya products valid for?

SQU Mazaya is valid for one year, running from April 1st until 31st March 2018, excluding public holidays and other specific days – all of which are mentioned in our Rules of Use within the SQU Mazaya App.

What are the restrictions on the offers?

Our offers have very few restrictions on the times or days when they can be used. They are valid throughout the year, excluding some key public holidays and exclusions. Please see the Rules of Use for more information on which public holidays are listed for your location.

What happens if merchants close during the validity period?

Please read the Rules of Use for additional information on the acceptance and validity of offers in our products.

How many offers are there for each participating merchant?

There is 1 offer for each participating merchant, which can either all be the same offer or distinct offers. For example, Wild Wadi is offering 3 Buy One Get One Free offers for admission; that’s 3 admissions for free when using all 3 offers!

How many offers may I use at one time?

A maximum of 4 offers can be used at one time, regardless of which product the offers appear in. You can use 1 offer per 2 people and a maximum of 4 offers for 8 guests. In most cases, you must be using 1 offer for at least 2 persons visiting with any of our merchants – Beauty & Fitness offers which may be redeemed both times by the same person. For example, a group of four at a restaurant can redeem with 2 main course offers or 1 main course offer and 1 drink (Cheers) offer, per bill.

App

Where can I download the SQU Mazaya App?

Do I have to pay for the SQU Mazaya App?

The SQU Mazaya App is free to download and can be easily found on your smartphone’s app store.

Which languages can I use my SQU Mazaya App in?

Our app is available in English for all regions and countries. It is also available in Arabic, Cantonese or Greek.

How do I change the language settings in my App?

You change your phone settings to the language you prefer. For example, if you want your App in Arabic, go to your phone’s settings and change the system language to Arabic. The SQU Mazaya App will automatically reflect this language change the next time you use it.

How do I log in via another device?

To log in on another device you simply download the App from your App store. Once installed you can log into your account on up to 10 devices. Ensure that you use the same credentials (registered email, 9-digit code and password).

How do I add my VIP key to another device?

You will log into the app using your e-mail ID, 9-digit key/code and password that you used when you registered the first time.

How do I log someone out of my account?

We advise our customers that they should share their account with trusted family members, however should you need to log someone out of your account you can log into our website and select “Change Password” form your dashboard https://www.theentertainerme.com/login

I forgot my password. How can I sign in to the SQU Mazaya App?

If you forget the password for your SQU Mazaya account then simply click/tap on the ‘Forgot Password’ link on the website or App. You will receive an e-mail from us with detailed instructions on resetting your password.

Do I need an internet connection to redeem SQU Mazaya mobile offers?

To redeem offers from the App you will need either a Wi-Fi or 3G connection. This is so your account can be updated and your redemptions removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time. The merchant will also receive an e-mail once a redemption is made, this enables them to honor the offer and apply your discount as it verifies the redemption. We are working on an offline redemption system – keep checking our website for updates.

How do I redeem an SQU Mazaya offer from the SQU Mazaya App?

When you request your bill, you must notify the person attending to you that you want to redeem an SQU Mazaya offer using your smartphone. Then, while the teller is watching, you just tap to redeem the offer (be sure that the outlet is correct because some merchants have offers that can be redeemed at more than one outlet). The App will prompt you to enter your 4-digit PIN. When you have done this successfully the App will ask for the merchant’s PIN. Simply ask the teller to enter their merchant PIN on your smartphone, and when they have done this you will get a confirmation notice on your screen. The teller will most likely want to make a note of the reference number that appears on your screen so you should allow them to do this. If you accidentally moved past this then you can still see the redemption confirmation reference by going to ‘Savings’ and then ‘Redemption History’. The teller will then prepare your bill with the discount applied. The merchant will receive a receipt of the redemption by email and this will contain the same reference number for security purposes.

If I go to a participating outlet and I hit redeem on an offer on my SQU Mazaya App account and find that they do not accept the offer for some reason, can I cancel the redemption?

Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the SQU Mazaya App.

How to I retrieve the redemption code for a redeemed offer?

If you need to retrieve the redemption code to give to the merchant from your app please follow the below steps”
• Select a category such as Food & Drink
• Select the profile symbol at the bottom of the screen (last icon from the right)
• Select Account
• Select “redemption history” from the menu list
• Click on the offer you wish to take the number from

I have lost my redemption PIN. What do I do?

You can reset your PIN within the Account section of the App, which, depending on your brand of smartphone, is either in the Main Menu or within the Settings screen in the App.

Can I see how much I have saved?

Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the App menu you will see the total amount of estimated savings you have made since using your mobile app.

How can I change the currency that is used within the App?

To change the currency shown
• Select a category such as Food & Drink
• Select the profile symbol at the bottom of the screen (last icon from the right)
• Select account
• Select my information

How do I find out how many offers I have left for a particular outlet on my App account?

Go to the merchant details screen and you will see all the offers available for that merchant. You will see how many are available, how many are locked and how many have already been redeemed.

I have redeemed an offer at one location but the offer is showing as redeemed at all locations on my app.

When you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all offers for a merchant, all locations will be locked.

Do I have access to the Rules of Use via my App?

Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section.

How do I redeem more than one offer at the same time on the App – e.g. when I am with a group of friends and I have offers available to use?

You can currently only redeem one offer at a time within the App. So if you want to redeem 4 offers at the same time then you need to go through the process 4 times with the teller and he/she will then produce your bill with the total discount applied.

How does the App work when using offers from the Beauty & Fitness section – e.g. when I go to a spa alone and want to use my offer for the next visit?

The spa will accept your redemption in the normal way and then provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:
• Another complimentary treatment for yourself during your current visit or to extend your treatment.
• A complimentary treatment for your family member or friend to use during your current visit.
• A complimentary treatment or service at a later date but before the expiration date of your product.
*These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, Health & Fitness.

ENTERTAINER CUSTOMER SUPPORT

How can I contact you for support/questions for your products?

We have many contact points for our customers to reach us and are always be happy to help you out.
• Email us: [email protected]
We also have live chat available on our website and via the help section within your App for instant issue resolution and assistance outside office hours.