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FAQs

What is the NBO ENTERTAINER?

The NBO ENTERTAINER offers unbeatable value with “Buy One Get One Free” incentives at the best restaurants, spas, hotels, fitness outlets, entertainment and more across Oman, UAE, Bahrain, Kuwait, KSA, Singapore, Qatar, and UK as well as Hotels Worldwide.

How do I access the NBO ENTERTAINER offers?

To access the offers, you need to download NBO app from the app store onto your smartphone.

  1. Log-in to your mobile banking application
  2. Click on left side menu tab
  3. Click on Offers
  4. Select Entertainer Offers
  5. Accept the terms and conditions and select NEXT
  6. Location: Oman (selected by default) and discover all the available offer categories
  7. Quick search by outlet and by category
  8. All the offers will appear based on quick search and geographical location nearby you and select merchant of choice

How do I see the different merchants available within the App?

There is a number of ways to see which merchants are available in your app.

  1. Select a category on the home page screen and the offers available will appear, if you have allowed the app access to your location these will show the merchants by proximity.
  2. Use the search bar – On the home screen you can search by Name or key word.
  3. For more specific search you should enter the category of your choice and use the search bar and filters available

How many offers are available in NBO ENTERTAINER?

NBO ENTERTAINER has over a thousand of Buy One Get One Free offers across Oman, UAE, Bahrain, Kuwait, KSA, Singapore, Qatar, and UK as well as Hotels Worldwide.

How long are NBO ENTERTAINER offers valid for?

NBO ENTERTAINER products are valid from 1st of November 2019 to 31st of October 2021 , excluding public holidays and other specific days – all of which are mentioned in our Rules of Use within the NBO ENTERTAINER App.

What are the restrictions on the offers?

Our offers have very few restrictions on the times or days when they can be used. They are valid throughout the year, excluding some key public holidays and exclusions. Please see the Rules of Use for more information on which public holidays are listed for your location

What happens if merchants close during the validity period?

Please read the Rules of Use for additional information on the acceptance and validity of offers in offer’s page.

How many offers are there for each participating merchant?

There are 3 (Sadara) and 2 (Mazaya) offers for each participating merchant, which can either all be the same offer or two distinct offers. For example, Wild Wadi is offering 3 (Sadara) and 2 (Mazaya) “Buy One Get One Free offers” for admission; that’s 3 (Sadara) and 2 (Mazaya) admissions for free when using the 3 (Sadara) and 2 (Mazaya) offers!

How many offers may I use at one time?

A maximum of 4 offers can be used at one time, regardless of which product the offers appear in. You can use 1 offer per 2 people and a maximum of 4 offers for 8 guests. In most cases, you must be using 1 offer for at least 2 persons visiting with any of our merchants – Beauty & Fitness offers which may be redeemed both times by the same person. For example, a group of four at a restaurant can redeem with 2 main course offers or 1 main course offer and 1 drink (Cheers) offer, per bill.

Do I have to pay for the NBO ENTERTAINER App?

The NBO ENTERTAINER is free for Sadara & Mazaya Customers and can be easily found on NBO app

Which languages can I use my NBO ENTERTAINER in?

The NBO ENTERTAINER is available in English for all regions and countries. It is also available in Arabic.

How do I change the language settings in my NBO ENTERTAINER App?

You need to change NBO app language in the settings to change offers language.

Do I need an internet connection to redeem NBO ENTERTAINER offers?

To redeem offers from the App you will need either a Wi-Fi or 3G connection. This is so your account can be updated and your redemptions removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time. The merchant will also receive an e-mail once a redemption is made, this enables them to honor the offer and apply your discount as it verifies the redemption. We are working on an offline redemption system – keep checking our website for updates.

How do I redeem a hotel 2-for-1 offer?

To redeem an offer at one of our awesome hotel partners, you have 2 options:

  1. Use the e-mail icon on the hotels page in the app and send a booking request.
  2. Call the hotel directly and advise them that you have NBO ENTERTAINER 2-for-1 offer and would like to make a booking.
  3. E-mail the hotel reservations team with your booking request using NBO ENTERTAINER 2-for-1 offer. The hotel will give you the best available rate for your booking.

If I go to a participating outlet and I hit redeem on an offer on my NBO ENTERTAINER App account and find that they do not accept the offer for some reason, can I cancel the redemption?

Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the NBO ENTERTAINER App.

How to I retrieve the redemption code for a redeemed offer?

If you need to retrieve the redemption code to give to the merchant from your app please follow the below steps”

  • Select the profile symbol at the bottom of the screen (last icon from the right)
  • Select the setting icon
  • Under "My History“ Select "Redemption History”
  • Click on the offer you wish to take the number from

Can I see how much I have saved?

Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the home page menu you will see the total amount of estimated savings you have made since using your NBO ENTERTAINER offers.

How can I change the currency that is used within the App?

To change the currency shown

  • Select the profile symbol at the bottom of the screen (last icon from the right)
  • Select setting icon
  • Select edit account
  • Select my information

How do I find out how many offers I have left for a particular outlet on my App account?

Go to the merchant details screen and you will see all the offers available for that merchant. You will see how many are available, how many are locked and how many have already been redeemed.

I have redeemed an offer at one location but the offer is showing as redeemed at all locations on my app.

For each merchant you get 3 (Sadara) and 2 (Mazaya) offers in total. When you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all 3 (Sadara) and 2 (Mazaya) offers for a merchant, all locations will be locked.

Do I have access to the Rules of Use via my App?

Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section.

How do I redeem more than one offer at the same time on the App – e.g. when I am with a group of friends and I have offers available to use?

If you want to redeem more than 1 offers at the same time then you need to go through the redemption process 3 (Sadara) and 2 (Mazaya) times with the teller and he/she will then produce your bill with the total discount applied.

How does the App work when using offers from the Beauty & Fitness section – e.g. when I go to a spa alone and want to use my offer for the next visit?

The spa will accept your redemption in the normal way and then provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:

  • Another complimentary treatment for yourself during your current visit or to extend your treatment.
  • A complimentary treatment for your family member or friend to use during your current visit.
  • A complimentary treatment or service at a later date but before the expiration date of your product.
  • *These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, Health & Fitness.

ENTERTAINER CUSTOMER SUPPORT

How can I contact you for support/questions for your products?

We have a contact point for our customers to reach us and are always be happy to help you out.
• Email us: [email protected]