The App can be downloaded from the Apple App Store and Google Play. Click on the correct link to download to your device:
Apple:
https://itunes.apple.com/ae/app/hsbc-entertainer/id859920921?mt=8

Google Play:
https://play.google.com/store/apps/details?id=com.theentertainerme.hsbcentertainer&hl=en

The HSBC ENTERTAINER App is free to download and can be easily found on your smartphone’s app store.

Our HSBC ENTERTAINER is available in English for all regions and countries. It is also available in Arabic. How do I change the language settings in my App? You change your phone settings to the language you prefer. For example, if you want your App in Arabic, go to your phone’s settings and change the system language to Arabic. The Entertainer App will automatically reflect this language change the next time you use it.

To log in on another device you simply download the App from your App store. Once installed you can log into your account on up to 10 devices. Ensure that you use the same credentials (registered email, 9-digit code and password).

You will log into the app using your e-mail ID, 9-digit key/code and password that you used when you registered the first time.

We advise our customers that they should share their account with trusted family members, however should you need to log someone out of your account you can log into our website and select “Change Password” form your dashboard https://www.theentertainerme.com/login

If you forget the password for your Entertainer account then simply click/tap on the ‘Forgot Password’ link on the website or App. You will receive an e-mail from us with detailed instructions on resetting your password.

To redeem offers from the App you will need either a Wi-Fi or 3G connection. This is so your account can be updated and your redemptions removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time. The merchant will also receive an e-mail once a redemption is made, this enables them to honor the offer and apply your discount as it verifies the redemption. We are working on an offline redemption system – keep checking our website for updates.

When you request your bill, you must notify the person attending to you that you want to redeem an Entertainer offer using your smartphone. Then, while the teller is watching, you just tap to redeem the offer (be sure that the outlet is correct because some merchants have offers that can be redeemed at more than one outlet). The App will prompt you to enter your 4-digit PIN. When you have done this successfully the App will ask for the merchant’s PIN. Simply ask the teller to enter their merchant PIN on your smartphone, and when they have done this you will get a confirmation notice on your screen. The teller will most likely want to make a note of the reference number that appears on your screen so you should allow them to do this. If you accidentally moved past this then you can still see the redemption confirmation reference by going to ‘Savings’ and then ‘Redemption History’. The teller will then prepare your bill with the discount applied. The merchant will receive a receipt of the redemption by email and this will contain the same reference number for security purposes

Yes, you can cancel the redemption at any point until the teller successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the Entertainer App.

If you need to retrieve the redemption code to give to the merchant from your app please follow the below steps”

• Select a category such as Food & Drink
• Select the profile symbol at the bottom of the screen (last icon from the right)
• Select account
• Select “redemption history” from the menu list
• Click on the offer you wish to take the number from

You can reset your PIN within the Account section of the App, which, depending on your brand of smartphone, is either in the Main Menu or within the Settings screen in the App.

Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the App menu you will see the total amount of estimated savings you have made since using your mobile app.

To change the currency shown

• Select a category such as Food & Drink
• Select the profile symbol at the bottom of the screen (2nd icon from the right)
• Select account
• Select My Information

For each merchant you get 3 offers in total. When you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all 3 offers for a merchant, all locations will be locked.

Yes, validity and Rules of Use are contained within the Offer Screen as well as within the Account section

You can currently only redeem one offer at a time within the App. So if you want to redeem 4 offers at the same time then you need to go through the process 4 times with the teller and he/she will then produce your bill with the total discount applied.

The spa will accept your redemption in the normal way and then provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:
• Another complimentary treatment for yourself during your current visit or to extend your treatment.
• A complimentary treatment for your family member or friend to use during your current visit.
• A complimentary treatment or service at a later date but before the expiration date of your product.
*These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, Health & Fitness.

We have many contact points for our customers to reach us and are always be happy to help you out.
• Email us: [email protected]
We also have live chat available on our website and via the help section within your App for instant issue resolution and assistance outside office hours.