Rules of Use

ENTERTAINER with HSBC Offers:

Can be used 7days a week, at any time during the issuing merchant’s trading hours– minimal exclusion days apply.
Can be redeemed by a minimum of 2 people (excluding some Beauty & Fitness and Retail & Services Offers).
Up to 4 Offers can be redeemed at one time for a group of 8 people or more
Should be presented prior to payment or requesting the bill, and is only valid when payment is made with a HSBC credit card.
Are not valid in conjunction with any other discount offers, promotions, special menu items or loyalty/rewards programmes

The use of all ENTERTAINER with HSBC Offers (“Offers”) by ENTERTAINER with HSBC Customers who have purchased access to the ENTERTAINER with HSBC App (“Member(s)”) is subject to these Rules of Use (“Rules”), the Terms of Eligibility for ENTERTAINER with HSBC Programmewhich you will be asked to accept during the sign up process and any terms of use included on the Offers. Members should read these Rules carefully prior to using any Offer.

1. Redeeming Your Offers

Redeeming an Offer on your App is very simple:

Select your chosen Offer for use on the App
Present your mobile device with the chosen Offer to the server prior to ordering, to check how the offers work and which items on the menu can be redeemed using the chosen Offer.
Present your mobile device with the chosen Offer to the server prior to the bill being presented
The merchant is prompted to enter their PIN
Once the merchant has entered their PIN, the Offer will be redeemed and the item or service will be removed from your App and bill.

To redeem more Offers, simply repeat the same process

Table 1

Example:
You would like to a selected merchant for lunch. There are 2 offers listed under that selected merchant as follows:
Offer 1: Main Menu Item
Offer 2: Lunch Buffet

If you would like to enjoy the 1-for-1 Lunch Buffet, you can enjoy only 1 free Lunch Buffet when 2 persons dines in. However, if you have a party of 4 and wish to enjoy 1-for-1 Lunch Buffet, then another person in your party of 4 would also need to have the ENTERTAINER with HSBC App so they can utilize their offer (1 offer can be redeemed for 1 free Lunch Buffet in this scenario). If you are unsure, please do check with the respective merchant prior to ordering.

In the case of a dispute, the bill must be settled as per local law.

2. Offer Validity

Offers are valid through to 30TH DECEMBER of the year indicated on the Offer, unless otherwise specified. We reserve the right to remove and/or amend an Offer at any time and cannot be held responsible or liable in any way if an Offer is removed or amended from the App
Offers are only redeemable with the issuing merchant and/or venue
Offers apply only to the items/services and location(s) specified on the Offer
Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining/loyalty/employee/rewards programmes
Offers do not apply to any additional service charges or taxes.
Offers are valid 7 days a week any time during the issuing merchant’s trading hours, unless specified on the Offer and minimal exclusion days apply.
If a merchant or venue refuses to honour any Offer, please contact Customer Service
Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered
Offers are not redeemable for cash.
Three offers are available per merchant and not per outlet. Thus, when you redeem an offer it will show as redeemed at all locations for that merchant. Once you have redeemed all offers for a merchant, all locations will be locked.

3. Food & Drink Offers

A Main Course/Main Menu Item is defined as the main element of a customer’s lunch or dinner – i.e. not a starter, side dish or dessert. We are not responsible for the specific layout/design of a merchant’s menu. If in doubt, clarify with the server before ordering.
One Offer can be used to redeem one qualified item only, unless otherwise specified
One Offer can be used by 2 people, up to a maximum of 4 Offers per table, for a group of 8 people or more (see Table 1). This Rule applies regardless of the product the Offer is from. E.g. a group of 4 people can redeem 2 Main Course Offers at a restaurant, alternatively they can redeem 1 Cheers Offer and 1 Main Course Offer - redeeming a maximum 2 Offers in total.
The least expensive item (as listed on the Offer) will be deducted. The two items must be from the same category as marked on the Offer, e.g. buy one “Main Course” and get one “Main Course” free; or buy one “Sushi Set Lunch” and get one “Sushi Set Lunch” free; or buy one “House Beverage” and get one “House Beverage” free.
Only one bill will be presented per table, per group. No splitting of bills will be allowed.
Offers are valid solely for the item listed and are not valid for special events (e.g. Iftar, Suhoor, buffets, set price brunch menu, theme nights, special menus or in conjunction with B.Y.O), unless otherwise indicated on the Offer
Offers are not redeemable for breakfast, starters, side dishes, desserts or shared platters, unless otherwise indicated on the Offer
Offers are not valid for delivery or take-away, unless otherwise indicated on the Offer
Discounts do not apply to service charges
No corkage is allowed, unless otherwise specified
Offers contained in Informal Dining & Take-away can be used by 1 person, unless otherwise specified

4. Attractions & Leisure Offers

Our Attractions & Leisure section on the App has 2 types of Offers: ”Buy One Get One Free” and “Discount Offers”
A maximum of 4 Offers can be redeemed per booking/visit for a group of 8 people or more (see Table 1)
“Discount Offers” can be used against the service/item/activity mentioned on the voucher. The discount will apply only on normal rates/prices and cannot be used in conjunction with other promotions or special offers. These Offers would need to be presented before the service/item/activity is purchased.
Terms & Conditions may vary with a number of activities, so please refer to the individual merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines and other conditions
Prior booking may be required for certain offers and/or activities
Offers will not be valid on any public holiday

5. Beauty & Fitness Offers

Our Beauty and Fitness section has 2 types of Offers: ”Buy One Get One Free” and ”Discount Offers”
“Buy One Get One Free” Offers can be redeemed in two ways:

One Offer can be used by 2 people within the same visit, with the second treatment or service being complimentary
One Offer can be used by an individual, whereby you must pay full price for the first treatment/service and your second treatment/service will be complimentary on your next visit. The merchant provides a voucher for the second treatment/service to be used on another visit. The complimentary treatment/service must be redeemed within the Offer validity period.Please note: gift vouchers cannot be issued for your complimentary treatment/service. The complimentary treatment/service is non-transferable.

”Discount Offers” can be used against the service/item mentioned on the voucher. The discount will apply only on normal rates/prices and cannot be used in conjunction with any other promotion, discount, special offer or voucher. These Offers would need to be presented before the service/item is purchased.
Please present the Offer, at the completion of the treatment/service, prior to requesting the bill. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity
Prior booking is required

6. Fashion & Retail Offers

There are 2 types of offers in this section: “Discount Offers” and “Spend This Get That” Offers

When redeeming the “Discount Offers” from the Fashion & Retail section, you will be given the discount off on the item/service mentioned on the voucher
When redeeming one of the “Spend This Get That” Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill

Offers in the Fashion & Retail section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met

7. Everyday Services Offers

There are 2 types of Offers for Everyday Services: “Discount Offers” and “Spend This Get That” Offers

When redeeming the “Discount Offers” from the Everyday Services section, you will be given the discount on the item/service mentioned on the voucher
When redeeming one of the “Spend This Get That” Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill

Offers in the Everyday Services section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met

8. Travel Offers

A. HOTELS WORLDWIDE – BUY ONE GET ONE FREE

Select the HOTELS WORLDWIDE category and choose from 2 types of hotel offers:

Buy One Night, Get One free offers at over 150 selected hotels & resorts throughout Middle East, Africa, Europe & Asia.

Hotel offers are based on Best Available Rates, Subject to Availability of rooms for this promotion and reservations must be made in advance prior to arrival. These hotel offers may not be PINGED to other users. Valid for one offer per room booked till 30th December 2021.

Please refer to the specific HOTELS WORLDWIDE - RULES OF USE for How It Works and How to Book these exclusive Member hotel offers and prior to making a booking and checking in at hotel.

B. HOTEL RATES & DISCOUNTS ONLINE

ENTERTAINER getaways provides a choice of over 550,000 hotels around the globe on a new online booking platform. Search, book and pay for hotels with discount offers and rates and make bookings directly from the App or website.

Note: Not all hotels provide a discount offer. Filter your search by hotels with the highest discount in your chosen destination.

Please refer to the ENTERTAINER getaways Rules of Use prior to making a booking.

9. Express Offers (Singapore only)

Offers provided under the “Food and Drinks” category of the App
Up to four (4) Express Offers can be redeemed per merchant per month. Express Offers will reset at the beginning of each month and cannot be accrued.
Express Offers are available in Singapore only. Maximum discount applicable for each Express Offer is SGD50.
An Express Offer is valid on the total bill amount inclusive of starters, appetizers, deserts, shared dishes & drinks (alcoholic & non-alcoholic) with minor exclusions
Express Offers cannot be pinged to another ENTERTAINER member
Coins can be earned on Express Offers

10. Coins

Coins are a virtual currency that act as a loyalty programme. You can earn Coins by redeeming offers on the App and spend them by buying back vouchers that have already been redeemed
We reserve the right to change the number of Coins acquired or required to conduct any transaction via the App, at our sole discretion
Coins cannot be earned on any previous app activities
Coins are valid up to 30th December of every year
Coins can be used to buy back a maximum of 1 Offer per merchant, per calendar year. Once the transaction is processed, the transaction may not be reversed

11. Exclusion Days

Offers can be used 7 days a week, excluding the following days in the following markets and any other public holidays as announced by the applicable government (subject to merchant discretion):

UAE

24 December
25 December
31 December
1 January
Eid Al Fitr
Eid Al Adha
14 February
National Day
Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.
Any other public holiday as announced by the Government

SINGAPORE

1 January
14 February
Good Friday
Labour Day
Mother’s Day
Vesak Day
Father’s Day
Hari Raya Puasa
National Day
Hari Raya Haji
Deepavali
25 December
All Eves of Public Holidays (after 5pm)
Entire Chinese New Year period (at merchant’s discretion)
F1 period (at merchant’s discretion)
Any other public holiday as announced by the Government

MALAYSIA

31 December
1 January
Prophet Muhammad’s Birthday
Labour Day
Wesak Day
Hari Raya
National Day
Malaysia Day
Hari Raya Haji
Deepavali
Awal Muharram
24 December
25 December
14 February
Mother’s Day
Father’s Day
All Eves of National and/or State Public Holidays (after 5pm)
Entire Chinese New Year period (at merchant’s discretion)
Any other National and/or State Public holiday as announced by the National or State Government(s)

HONG KONG & MACAU

1 January
14 February
Ching Ming Festival
Good Friday
The day following Good Friday
Easter Monday
Labour Day
The Birthday of the Buddha
Mother’s Day
Tuen Ng Festival
Father’s Day
Hong Kong Special Administrative Region Establishment Holiday (Hong Kong)
The day following the Chinese Mid-Autumn Festival
National Day
National Day Holiday (Macau)
Chung Yeung Festival
All Soul’s Day (Macau)
Feast of Immaculate Conception (Macau)
Macao S.A.R. Establishment Day (Macau)
Winter Solstice (Macau)
24 December (Macau)
25 December
The first weekday after 25 December (Hong Kong)
(At merchant’s discretion) Rugby Sevens
(At merchant’s discretion) entire Chinese New Year period
Any other public holiday as announced by the Government

LONDON

31 December
1 January
14 February
Mother’s Day
Good Friday
Easter Sunday
Easter Monday
Early May Bank Holiday
Spring Bank Holidays
Father’s Day
Summer Bank Holidays
24 December
25 December
26 December
Any other public holiday as announced by the Government

12. General

The barter, trade, sale, purchase or transfer for compensation of thisproduct or any of its Offers or contents by any person or entity, including but not limited to travel services, travel providers, and distributors of the product or any of its Offers, is strictly prohibited, unless expressly authorised by HSBC Bank (Singapore) Limited and its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies. The product and its Offers and other content are intended for the non- profit use of the individual purchaser of the Offers. Additionally, the use of the product or any of its Offers for advertising purposes is strictly prohibited. Any use of the Offers in violation of these Ruleswill render the Offersvoid, and HSBC Bank (Singapore) Limitedand its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companieswill avail itself of any and all legal remedies available to it. Offers may not be reproduced and are void where prohibited or restricted by law. HSBC Bank (Singapore) Limitedand its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies will not be responsible for the closing down or refusal of any merchant to accept the Offers; however, we will use reasonable efforts to rectify the situation, to the extent possible.HSBC Bank (Singapore) Limited and its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies will not be responsible in the event that acts of God, fire casualties, illness, injuryor other events beyond its control, prevent you from using any Offer.

13. Intellectual Property

Copyright in the text, images, photographs, graphics, layout and design of this App are protected by local and International copyright laws. Copyright in the text, index, rules of use, offers, layout and other copyrights works contained in this product, is owned byor used with permission by HSBC Bank (Singapore) Limitedand/or its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies. No part of this product may be reproduced in any form (including by electronic or mechanical means, photocopying, recording, or information storage and retrieval) without the written permission of the publisher. The ENTERTAINER wordmark and logo are the trademarks and/or registered trademarks of The Entertainer FZ LLC. Other trademarks, artwork, copy and/or translations of copy appearing in this publication are used with permission of their respective licensed owners.
© All rights reserved.

RULES OF USE – QUICK OVERVIEW